AODA Customer Service Standard: Feedback Process
The Canadian Bar Association is committed to removing and preventing barriers for people with disabilities in obtaining, using and benefiting from the services offered. Comments on the effectiveness of our efforts are, therefore, welcomed and appreciated.
Questions, comments and suggestions on the way we provide services to people with disabilities can be made by in person, by telephone, in writing, and in electronic format through our website or by e-mail.
Please direct all feedback to:
The Canadian Bar Association
500-865 Carling Avenue,
Ottawa, ON K1S 5S8
Privacy will be respected and, where required or requested, a response to feedback will be provided within 30 working days. If a copy of a document available under the Customer Service Standard is requested by a person with a disability, the CBA will provide the document, or the information contained in the document, in a format that takes the person’s disability into consideration.
Please note that our Self-Certified Accessibility Report, Accessibility Policy and Integrated Accessibility Standards Policy can be accessed through our website in both official languages. However, our Multi-Year Accessibility Plan is available only in English.